Shipping & Delivery

Shipping Time and Rules

For non-pre-sale products, RadioMaster processes the order within 7 working days after the order was placed. Once confirmed, we will ship it according to the order time.

We offer Expedited Shipping options to ensure that your order reaches you in 7-10 days.

Shipping Method Shipping Fee Estimated Shipping Time 
Standard Shipping Depends on the weight 10-20 working days
Expedited Shipping (Including but not limited to DHL / FedEx / UPS / TNT) Depends on the weight 7-10 working days

The shipping time should be subject to the time announced by the shipping company. Once the products of your order leave our warehouse, the actual delivery may be affected by events which are beyond our control. Thus, we do not assume any responsibility for any delay in delivery due to unexpected logistics related events.

If any logistics delay occurs, you may send an email to marketing@radiomasterrc.com, and we will do our best to contact the logistics company to help resolve the issue.

Shipping Fee

The shipping fee will be shown on the check-out page once the shipping method is chosen. 

Order and Logistics Tracking

After the order is shipped, you will receive a notification email. You can click the link and skip to the shipping company‘s official website to check your package shipment status.

Tracking Your Order

Battery Shipping

  • Battery cannot be shipped separately, so please purchase together with Radio Control.
  • Parcel with battery can be shipped by expedited shipping only. And it takes a longer time for delivered.
  • Battery shipping is not apply to the following countries: India / Pakistan / United Arab Emirates / Turkey / South Korea / Portugal / Turkey / Ukraine / Argentina and other remote areas.

VAT Fee

Due to the EU tax reform, VAT fees will be added to orders bound for EU member states if the standard shipping method is selected. Alternative shipping methods such as DHL do not add VAT fees. The recipient's VAT and EORI account number need to be provided. 

Certification Document

Click here to download the certification document.

FAQ 

  • How can I cancel my order?

Email our customer service to marketing@radiomasterrc.com for cancellation. All the request will be dealed within 7 working days and full refund via Paypal. Please note that cancellation requests can only be applied if the package has not already shipped.

  • After I place an order, how do I change my receipt address?

Email our customer service to marketing@radiomasterrc.com to change your information. Due to different states and cities having different tax rates, we do not allow our customers to change the city, state, or ZIP code after the order has been placed when the order is paid.

  • If  I wanna ship to South Korea, what do I need to provide?

Please provide your personal clearance code because of the South Korea's import policy. If you do not have it, please apply it from this website: https://unipass.customs.go.kr/csp/index.do